Delivery Policy

Effective Date: February 7, 2025

At HeaterToxicFix, we are committed to providing a fast, reliable, and hassle-free delivery experience for all our customers. This Delivery Policy outlines the shipping options, estimated delivery times, costs, order processing, tracking details, and other important terms related to product shipments.

1. Shipping Options & Delivery Timeframes

We offer various shipping methods to cater to different customer needs:

A. Standard Shipping

  • Estimated delivery time: 5-7 business days
  • Available for all orders within the United States
  • Most cost-effective option

B. Expedited Shipping

  • Estimated delivery time: 2-4 business days
  • Faster processing and priority shipping

C. Express Shipping

  • Estimated delivery time: 1-2 business days
  • Best option for urgent orders

D. International Shipping (if applicable)

  • Estimated delivery time: 7-14 business days depending on location
  • Shipping rates vary based on destination
  • Customers are responsible for any applicable customs duties, taxes, or import fees

2. Order Processing & Handling

  • Orders are processed Monday to Friday, excluding holidays.
  • Orders placed before 2:00 PM (EST) will be processed the same day. Orders placed after this cutoff will be processed the next business day.
  • If an item is out of stock, we will notify you via email with an estimated restock date or offer alternative options.

3. Shipping Costs

  • Free Standard Shipping on orders over $100 within the U.S.
  • Shipping costs for orders below $100 will be calculated at checkout based on weight and destination.
  • Expedited and Express shipping rates vary depending on the shipping address and selected method.

4. Order Tracking & Notifications

  • Once your order is shipped, you will receive an email confirmation with a tracking number and link to monitor your delivery status.
  • Tracking updates may take up to 24 hours after shipment.
  • If you do not receive a tracking update within 48 hours, please contact our support team at info@heatertoxicfix.com.

5. Delivery Conditions & Responsibilities

  • Signature Requirement: Some high-value orders may require a signature upon delivery for security purposes.
  • Incorrect Address: Customers are responsible for providing accurate shipping details. HeaterToxicFix is not liable for lost orders due to incorrect addresses.
  • Missed Deliveries: If a package is undeliverable due to customer absence, carriers may leave a notice for redelivery or require pickup at a local facility.

6. Lost, Damaged, or Delayed Shipments

  • If your order is significantly delayed, please check the tracking link or contact our support team.
  • If an item arrives damaged, take photos of the packaging and product and report it to us within 48 hours of delivery.
  • If an order is lost in transit, we will assist in filing a claim with the carrier and issue a replacement or refund based on the outcome.

7. International Shipping Policies (if applicable)

  • International orders may be subject to customs clearance delays beyond our control.
  • The recipient is responsible for paying customs duties, import taxes, and fees as required by their country’s regulations.
  • If an international shipment is refused or unclaimed, the customer will be responsible for return shipping costs.

8. Returns & Refunds for Delivered Orders

  • If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions.
  • Refunds for shipping fees are not provided unless an error was made on our end.

9. Contact Us

For any shipping or delivery inquiries, feel free to reach out to us:

📧 Email: info@heatertoxicfix.com
📞 Phone: 914-830-8597
🏢 Address: 99 Deans Lane, Westbury, New York, United States

We appreciate your trust in HeaterToxicFix and look forward to delivering quality products to your doorstep! 🚚💨